Reference

How nava88 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data protectionbKash, Nagad, Rocket wallet privacyNo data sold to third partiesClear data retention termsYour right to request deletion
nava88 How nava88 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat on the nava88 site, by email, or through the in-app help section on your mobile device. We aim to respond to data requests within a reasonable timeframe and will confirm receipt as soon as your message arrives.

Team online

Live Chat

Start a chat session from the nava88 site or mobile app. State your account email and the nature of your data request so we can verify and action it quickly.

Email Support

Send your data request to our support email address listed in your account dashboard. Include your registered mobile number for faster wallet and account verification.

In-App Help

Open the Help section inside your nava88 account on Android or your mobile browser. Submit a privacy request ticket and track the response from the same screen.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We use SSL encryption across all account pages and payment screens so that your bKash, Nagad or Rocket wallet details are never transmitted in plain text. Account passwords are stored as one-way hashed values — we cannot read them, and neither can anyone else. Our internal access to personal data is restricted to staff whose role requires it, and all access is logged. Data retention follows a clear schedule: active account data is kept while your account is open, and closed account data is held only as long as required by applicable compliance obligations.

SSL Encryption

Every page where you enter account details, including deposit screens for bKash and Nagad, runs over SSL. Your data moves encrypted from your device to our servers.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how account pages are used. You can manage cookie preferences from your browser settings.

Data Retention

Active account data stays on file while your account is open. After account closure, we retain only what compliance obligations require, then delete the rest on a fixed schedule.

Access Requests

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion. Contact support via live chat or email to start that process.

Common Questions About Your Privacy on nava88

These are the questions we hear most often about data, account privacy and your rights as an account holder. If your question is not covered here, reach us via live chat or the email address in your account dashboard.

We collect your name, email address, and the mobile number linked to your payment wallet — bKash, Nagad or Rocket. We also log device and session data to keep your account secure.

Your wallet number is shared only with the payment processor needed to complete your transaction. We do not share it with advertisers or unrelated third parties under any circumstances.

Contact our support team via live chat or the email address shown in your account dashboard. Include your registered email and mobile number so we can verify your identity before releasing any data.

Yes. Submit a deletion request through live chat or email. We will remove your data after fulfilling any retention obligations required under applicable compliance rules for your region.

We use session cookies for login continuity and analytics cookies to improve account page performance. You can block or clear cookies from your browser settings at any time.

This policy applies to all account holders in supported regions. Access and data processing depend on your local law and eligible regions — where local rules differ, those rules take precedence over this policy.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.